Day spa employees speak out

Headshot of Pierra Willix
Pierra WillixSound Telegraph
Email Pierra Willix
A picture that originally ran with this report was from the Keturah Day Spa. The Keturah Day Spa has no connection with this story and the use of the image was an error. Keturah Day Spa Group is a reputable company and has won many Australian Industry Awards. We apologise for the mistake.
Camera IconA picture that originally ran with this report was from the Keturah Day Spa. The Keturah Day Spa has no connection with this story and the use of the image was an error. Keturah Day Spa Group is a reputable company and has won many Australian Industry Awards. We apologise for the mistake. Credit: Stock image

A Rockingham day spa business which allegedly owes ex-employees thousands of dollars in wages and superannuation payments has refused to comment on allegations made against it by several former employees.

Last month, the Sound Telegraph reported gift vouchers being sold by the My Pure Indulgence day spa up until the day it closed had left many customers in the lurch.

In the wake of that story, the Telegraph was approached by several ex-employees of the business who said they were left blindsided when its doors closed without any warning to staff.

Mia Kaston worked at the business for more than three years and resigned in August, claiming money was owed to her.

Ms Kaston said she was owed more than $5000 in wages and more than $3500 in superannuation when she left the day spa.

“Whenever I brought up the fact I was owed money, they would try to brush it off,” she said.

After complaining about the treatment of her daughter to the business, Mia’s mother Rose-mary Kaston was served with a violence restraining order — which the Telegraph has seen — by the director of the company, but this was cancelled after the director did not pursue it.

“This business should be held accountable,” Ms Kaston said.

Some unpaid wages were paid to Mia Kaston after her uncle made inquiries on her behalf.

Another former employee, Tanika Harrington, who worked at the day spa for more than three years, claims her super payments were only paid three times, and that on several occasions she had issues with her wages either not being paid on time or only being partly paid.

“When bringing up super with the director of the business, she would try and dodge the bullet by leaving the room or changing subject — I never really got it out of her what was going on with it,” she said. “I left due to being mentally, physically and emotionally drained wondering when I would be getting paid to pay my mortgage, bills and food.”

A former employee who worked as a receptionist for the business for eight months in 2017 said she left because of the running of the day spa.

Another woman told the Telegraph she was tasked with setting up the hair salon and used her contacts in the industry to help the developing business, and alleged there were issues with the business paying bills.

She said she had helped organise uniforms through a friend’s company and claims the invoice was still outstanding.

“It took more than six weeks after I resigned to have my wages paid out and I am still owed around $8000 in super,” she said.

In text messages to one former employee seen by the Telegraph, the business pointed to quiet trading conditions, and claimed the former employee was not legally entitled to be paid ahead of others owed money.

Vicinity Centres, which owns and runs Rockingham Centre, where My Pure Indulgence traded, said it had been working with the day spa over “an extended period of time” to assess options to support its trade. A Vicinity Centres spokeswoman said it had also been made aware of a complaint the business allegedly underpaid workers.

“In late November, My Pure Indulgence unexpectedly ceased trading from their store without providing any indication it would be shutting down operations,” she said.

The Telegraph tried to contact the director of the company and owner of My Pure Indulgence on several occasions.

A Fair Work Ombudsman spokesman said it had assisted My Pure Indulgence employees following requests, but could not provide further comment.

Get the latest news from thewest.com.au in your inbox.

Sign up for our emails