City gauge happiness with Customer Satisfaction Survey

Sound Telegraph
City of Rockingham mayor Barry Sammels (centre) with the winners of the City’s 2017 Customer Satisfaction Survey Leanne Martinez, Tracey Carroll, Ron Farmer and Graham Bright.
Camera IconCity of Rockingham mayor Barry Sammels (centre) with the winners of the City’s 2017 Customer Satisfaction Survey Leanne Martinez, Tracey Carroll, Ron Farmer and Graham Bright. Credit: City of Rockingham

The City of Rockingham’s annual Customer Satisfaction Survey has been completed, with results expected to be collated and released by early 2018.

Ten thousand hard copy surveys were mailed to a random selection of ratepayers this year, with about 2000 (20 per cent) of valid surveys returned.

The survey, now in its ninth year, is one of the City’s vital research tools that helps gain feedback from residents.

Mayor Barry Sammels said the survey was a key measurement of progress against Council’s key objectives.

“The data collected over nine years gives Council an important way to measure how our population perceives the quality of the facilities and delivery of services such as libraries, sports fields, footpaths and cycle ways, community health and wellbeing programs,” he said.

“This survey is an important way to measure how well we are meeting Council and community’s shared vision and aspirations under the Community Plan 2015-2025.

“Over time I am reassured to see the City’s overall performance scores have increased from 3.7 in 2009 to four out of five (4/5) in 2016. These results tell me we are on the right track and continuously improving in the areas that are most important to our residents.”

A number of people who completed the survey went into a draw to win prizes, with Graeme Bright of Karnup taking home a top placed prize of $1000.

Tracy Carroll of Baldivis took home the second prize of $600 while Secret Harbour’s Leanne Martinez from won the third prize; a 12-month double gold membership to Aqua Jetty in Warnbro.

Baldivis’ Steve Sims won a six-month double gold membership to Aqua Jetty for the fourth prize, while Waikiki’s Ron Farmer won the fifth prize, which was a three-month double gold Aqua Jetty membership.

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